Refund policy

Cancellations and Refunds:

• A 90-day cancellation notice is required for a partial refund of the retainer. In emergencies (war, fire, tragedy, pandemic, natural disaster) within 90 days of the event, we will move your retainer to another date free of charge.
• Retainers will not be fully refunded. Deductions will include payment processing fees, communication time, proposal preparation time, and any event preparation time.
• Everlasting Arch Designs reserves the right to cancel the contract if obligations cannot be met. Amounts paid, minus actual costs incurred, will be credited.