FAQ

If you don't find your question below, please email everlastingarchdesigns@gmail.com and we will be happy to answer any questions!

Q. Where can I find some instructions for how to rent?

A. Visit our "How to rent" page by clicking here.

Q. How do payments work?

A. We offer 2 payment options: All the payment is due up front or SHOP PAY which splits it into 4 payments. 

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Q. How far does your included delivery fees go?

A. We will deliver for free within 25 miles of our warehouse in Vancouver, WA, and pickup time of no later than 9:00 PM. Pickup times after 9:00 PM can be scheduled for additional fee. If you cannot determine if your event address qualifies for free delivery, email us your address and we will be happy to let you know. 

Q. What are the pickup fees for pickups after 9 PM?

A. 9:30 PM charge of $50

10:00 PM charge of $100

10:30 PM charge of $150

11:00 PM charge of $200

11:30 PM charge of $250

12:00 AM charge of $300

However, we will work with your venue for next day pickups so avoid these fees when possible. This will depend on the venue allow us, if the arch is needed the next morning, and if we can fit it into our schedule the next day. 

Q. How much does delivery cost if it is not within 25 miles of your warehouse in Vancouver, WA?

A. If your location exceeds 25 miles, we charge $1.50/mile. Not to exceed 40 miles. We deliver to the Portland metro areas and Vancouver, WA. 

Q. What does it mean when it says price is for 1 setup/location only?

A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. 

Q. Can I see the Altar/Arch/ or Backdrop in person first?

A.  Because our arches they are too big and cumbersome to transport, we would not be able to show you in person. We also offer open houses to see the items at different venues in the PDX and Vancouver areas. Please subscribe to our newsletter or email us for an upcoming open house date.  

We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @EverlastingArchDesigns. 

Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop?

A. At this time, we are not offering custom floral arrangements, but we are already working on adding a variety of arrangements to choose from. This should be available to you soon!

We can add colored flowers to the arches flowers, but cannot remove flowers. This is how we can customize it. 

Q. There is an Altar/Arch/Backdrop that I would like for my event but you do not currently offer it, can you get this for me?

A. We would love to know what you are looking for and we may be able to provide it for you as a rental soon. We are already in the process of adding more. Please email us the details and we can let you know if this is possible. 

Q. I am having problems checking out, is the checkout button not working?

A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser such as Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problems please email or text us and we will quickly get back to you!